Lowes And Syncrony Bank Are Bad News

[John Thedford]

I only use my Lowes card when I need items for my business. I charged about 160.00 in April. I do this because I get the 5% discount if I pay when the bill arrives. In May, I got the bill and paid it. Starting a few weeks later, I get a statement stating I am delinquent. I call Synchrony bank. They credited THE WRONG ACCOUNT. After dealing with someone for over 30 minutes, they found the mistake. I thought the problem was fixed. Two weeks later I start getting harassing calls from synchrony bank. I tell them I dealt with this about two weeks earlier and the mistake was supposedly fixed. Apparently not. So I told this new person what the mistake was. After about 30 minutes on the phone, she says she found it and WANTED FOR ME TO HOLD FOR SOMEONE ELSE. I said no! You know you made a mistake no fix it and QUIT harassing me. Now I get an alert stating my credit rating DROPPED 101 POINTS! WHY? These worthless people reported me as delinquent. DON'T DEAL WITH LOWES IF THIS IS WHAT YOU GET! And INCOMPETENT BANK THAT CREDITS THE WRONG ACCOUNT AND THEN SCREWS WITH YOUR CREDIT REPORT. 

[Account Closed]

Originally posted by @John Thedford:

@Account Closed dealing with them once--and having an incompetent person on the other end was one ordeal. Even though they found where they credited the wrong account, they did not fix it. Then two weeks later--harassment from Synchrony Bank. More garbage. THEN--to find out they screwed with my FICO and it DROPPED 101 POINTS! I wonder if I have a lawsuit?

If you can document what happened (who you spoke with, at what date & time, what the conversation was) and if you can prove damages, you probably can sue. It isn't cheap to sue.

The immediate thing to do is to send a dispute to whichever credit reporting bureau they reported to. Include an explanation to be added to the report in the event the bank denies the dispute. You have to identify the account number and detail what happened. The propblem of course if that the bank will deny they did anything wrong, but if they don't respond to the dispute (which is common) then the ding gets removed.

You will find that directly contacting Lowe's Customer Relations and complaing that one of their partner's is screwing you over and that Home Depot is just down the street with the same pricing, will get you farther, faster.