Loan officer not communicating

[Account Closed]

I have a FHA loan pending with bank of America. I did inspections and appraisal. During the process, my loan officer resigned for family leave. The bank transferred my case to another officer. I spoke with the new officer only once since the transferred. Which is about 3 weeks. When I called, he doesn't answer or return my phone calls. My previous officer was in communication at all time. closing date is April 1.I had the same loan amount approved by wells Fargo's underwriter. All I needed was to bring a contract.I decided to go with Bank of America because my previous officer was very professional since day one. Should I go back to wells Fargo? Any suggestions? My agent said that the only downside is that I have to pay for another appraisal.

[Patricia Steiner]

You're the client.  They work for you.  The inspection and appraisal have already been done so it makes no sense to change lenders at this point.  I recommend that you speak with a Mortgage Manager and ask that your file be reassigned to someone who has more capacity and interest in completing your mortgage.  Advise that you need an update that very day and that you would be willing to hold while that information is obtained.  Don't back down.  Again, you're the client.  I bet your call to a manager will put your file at the top of the stack.  (And, congrats on your soon-to-be acquisition...very exciting).