Flawless Credit Report, Bad Credit Score?

[Reese Thompson]

My wife and I are in the process of opening a HELOC on our personal residence. The banker said that my wife's credit score was terrible, so she put it in my name only. At first I thought, "No big deal." Then we received our copies of our credit scores in the mail and we were shocked to see her score 200 points lower than what we knew it to be just a few months ago. Under the causes section, it said that she had many and frequent delinquent payments. We immediately called everything that had a form of credit in her name to see if they are reporting delinquent payments, and we are paid ahead on all of them. So we pulled her credit report from the same bureau that the bank had used, and it is flawless. Everything on there shows as "OK" with the exception of one item that says "Unknown." The letter from the bank had her name misspelled, so I asked the banker if she put it in right. She said that she had used my wife's SSN to run the score check, so everything was right on her end.

What in the world do we do?!?