Lender for primary for a REI business owner

[Will F.]

Anyone know a broker or lender who loans in El Paso texas?  I have a family member who owns some business and a substantial real estate portfolio. They make good income and have a high net worth

Looking to finance a primary home purchase there in El Paso. 

For some reason they’re having issues with financing. Yet their real estate portfolio has about 85% equity. It doesn’t make sense why they’re not getting loan. I think they need other options