Missing ACH Funds from a National Syndicator....

[John Laney]

Hello,

I have been a LP with a popular national syndicator.  While I've been happy with his performance, this last month they have failed to pay me my preferred return.

I've reached out to them twice; they claim they have sent the money via ACH, case closed, and they are not taking responsibility in tracking down the money.

I've also reached out to my bank to open an investigation; my bank claims they never received the money and that it is the responsibility of the sending bank to resolve the issue.

The money is missing, Both sides are pointing fingers with me in the middle.....

What is the way forward when money simply goes missing in an ACH transaction?  And who's responsibility is this to resolve the issue?

I feel like I'm not getting the best ever service that I deserve...

Thanks, John

[Steve Morris]

If its an ACH transaction, both sides should have a record.  I get those all the time for wire transfers to escrow.

The sender may have messed up on the send-to account, but gotta admit its troubling.