Long Distance Turnkey Investing...Not So Turnkey

[Darren Winslow]

Need some wisdom.  Invested with an out of state turnkey real estate company.  Four months in, we get notified the rehab of the property was completed.  Looked over the limited photos provided and observed some of the paid for projects were incomplete.

Inquired with the company contact and we were redirected to the contractor, who oversaw the rehab with our questions and concerns; such as the need to install missing siding panels noticed in completion photos, what repairs were done to the rusted water heater with the scalding hazard because of a missing valve, or what repairs were made to the roof and chimney with the missing chimney cap since the roof will not be replaced.

It's been over two weeks and the contractors have not responded to our questions or concerns (all via email) nor have they answered the companies email to respond to us.

The company now suggests we hire a third party local inspector to see if the work was done.  This added verification was not in the original agreement.  The turnkey company is basically telling us they are sorry we are not having "any luck" connecting to the contractors.

If you were us what would you say or do?