Mortgage servicing company isn't paying insurance

[Eric H.]

I just found out last week that my mortgage servicing company did not pay my home insurance premium. My insurance agent said they sent them an invoice but haven't heard anything back. I checked my mortgage account and the escrow is set up to pay the insurance and the balance is sufficient to cover the payment however they haven't paid it. I tried calling my mortgage servicing company but am stuck on hold for over an hour each time. I didn't want my home insurance to be terminated so I just paid it myself. Is this common? What options for recourse do I have?