Anybody have issues with Plastiq?

[Season Price]

Hi. I'm closing soon on a property.  We decided to use Plastiq for down payment. They declined the wire transfer, but with no clear explanation other than to look at the TOS. I don't know if it's that my attorney doesn't have "title" in his business name or what. I'm just trying to get an idea of what other people have run into using them. It's been a real pain not to be able to speak to an actual person when I am sending thousands of dollars at a time.