Any way to find out what someone owes on their mortgage?

[Logan Pourbaix]

Goodafternoon! I had lady call me off of a piece of direct mail I sent out and said she is interested in selling. I came out to the property and met with her, and made an offer. She told she had a mortgage on the property and unfortunately as much as she wouldn't like to be a landlord anymore, she cant sell the property for less than the mortgage payoff. 

I checked back on the deed and attached was a security deed with a small mortgage on the property. However it was supposed to be satisfied in 2009 according to the terms. 

I also checked with the local clerks office and the lien index. No cancellation was ever filed, but Im not 100% sure if that would even get filed there in the first place. (there was a tax lien and a cancellation on that lien filed back in 2015) 

Is there a way to figure out if the existing mortgage was ever satisfied or what the current balance is without getting written consent?