Conventus Lending And Shellpoint Servicing--NOTHING BUT TROUBLE

[John Thedford]

A couple of years ago I got two mortgages through Conventus Lending in CA. Jared was the contact point at Conventus. Fast forward to this year: they switched servicing to Shellpoing. IT HAS BEEN A NIGHTMARE. I mail payments ON TIME every month. Shellpoint cashes my checks. Enclosed are the payment coupons. They started out sending coupons with incorrect payment amounts. I believe it took them three tries to get it right. Today I get ANOTHER EMAIL from these people stating I am delinquent. Also, they sent a letter in March stating I did not have insurance on the properties. That was NOT correct. When my insurance expired (which was not in March) I obtained a new policy. I sent that directly to the HEAD GUY at conventus and I believe to Jared. NOT ONE OF THESE GUYS responds to my emails and complaints. I believe they have done NOTHING to remedy this. They tried to sucker me into a new mortgage stating that would fix the problem. WHY would I believe that when it is the same servicer. Also, conveniently, the prepayment period would start all over. DO I NEED AN ATTORNEY? HOW CAN I GET AWAY FROM CONVENTUS AND SHELLPOINT. I did check Shellpoint reviews, and with over 300, their reviews are two stars. It seems I am not the only one they cannot seem to credit properly. AT THIS TIME MY ADVICE WOULD BE TO GO ELSEWHERE. Nobody deserves the ongoing (4 months) worth of emails and recorded phone calls stating I am not paid up.