Payoff Statement from IRS

[Ryan H.]

Hello, I'm currently pursuing a refinance and also have a balance with the IRS for 2019 tax, being paid under an installment agreement.  The lender has requested a payoff statement from the IRS.  I contacted the lien department of the IRS, and they stated that there is no lien since the amount due is under an installment agreement.  I then contacted another department, and they weren't sure what to do either. 

What is a payoff statement?  Is it different from a Record of Account or Account Transcript?  Is this something the IRS can help with if there is no lien and the amount due is under an installment agreement?

The plan is that the amount will be paid off at closing from the loan proceeds.