Advice needed on a pending refi loan

[Collin Hays]

Hello everyone.  I am kind of stuck and need advice of what to do next.  I own a number of vacation rentals in eastern TN.  I decided to take advantage of the low interest rates and do a cash-out refinance loan on one of my rentals.

A local credit union here in Texas offered me a really good deal, so I proceeded in early October to complete all of the paperwork.  Everything went smooth, until in early December, the underwriter insisted that I have flood insurance on the property before they would approve underwriting.

Well, long story short, the house is not in flood plain, but rather than wrangle over the issue and miss out on the refinance and all of the work we had done to get it closed, I decided to get a flood policy.  That was two weeks ago.

Now, the credit union keeps saying "the underwriter hasn't yet cleared out the flood insurance...hopefully soon".  They've been saying that for 10 days now.  The credit union never calls me - I always have to call them to get an answer.  At this point, something doesn't feel right about this.  Should I continue to wait for the credit union, or is it time to go above my loan processor's head and find out what is going on?   

I don't want to make the loan processor mad and them then just ditch me, but at the same time, this is moving into a stage of weirdness.  Maybe I am off base.  

Thanks for any advice.