Mortgage was sold to Ocwen--what to expect?

[Bienes Raices]

The mortgage on my personal residence was just sold by GMAC to Ocwen. I'm pretty nervous because there's tons of horror stories on the web about Ocwen (saying the payment wasn't sent in when it was, and many other mistakes). As Also I understand it the customer service is outsourced to India and leaves much to be desired in terms of communication and follow through...

Does anyone else here have them as your loan service provider? Has the experience been at least tolerable or a total nightmare?