Damn you Chase. Lost 2 payments this year.

[Ed O.]

Chase has now lost 2 of my mortgage payments this past calendar year. I have 2 mortgages with them. The first one they lost around June and it took me literally (I wish I was embellishing this) 20 hours on the phone and corresponding with those donkeys to get them to fix it and remove the negative credit reporting. It's amazing, the level of incompetence at the big banks.
The pathetic part is, after proving to them they lost the first payment (with delivery confirmation) they told me that "as a courtesy, we will reverse the last charges, etc."
What a bunch of idiots.