Where can I get help completing a loan assumption application?

[Rebecca Creech]

I am trying to complete the required application to assume a VA mortgage loan from my parents. The loan assumption department for the mortgage company finally emailed me the paperwork to complete the assumption application. It took over a month to get this emailed. There is a phone number for the assumption department, but no one ever answers the phone or responds to voicemails. Since I am not experienced in real estate, I have dozens of questions about filling out the application and no agent or customer service representatives I can turn to. Does anyone have a suggestion of where I could turn to for help? Should I look into hiring an agent just to help me with this application (if that's even a thing)?