Specialized Loan Servicing

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Hi BP, Has anyone else found SLS to be an awful mortgage servicer? My complaint is pretty mild in the grand scheme of things, it is impossible to change ACH payment accounts on the loan and leave absolutely no information for solutions, coupled with a poor online platform was pretty annoying. My only solution being call them 9-5 M-F. In my research I’ve realized they have awful online reviews and that made me curious enough to post on the forums. Bonus Question: is it possible to get a mortgage servicer change? Thank you, Jon