Hard to refinance a simple owner occupied loan

[Will F.]

I'm trying to help a family member who's a real estate investor and physician. He makes plenty of hundreds of thousands of dollars as the W2s and tax returns show to cover this simple loan. They simply want to do a no money out Refinance on a SFH that they owner-occupy.

They have Ficos of 790 and 730 and never missed any payments. Their LTVR is about 30%. They just had the lender's appraisal company appraise their house at 830K and the loan is just for 275k. Why is this so difficult to push through?

Just seems silly that people who maintain great credit scores, have worked hard, accumulated a lot of wealth in real estate and assets, cannot get a simple refinance.

The company were trying to get the loan with is just being so difficult. They want all these docs, insurance info, business tax, business license, etc, proof of CO and fire alarms on each residential property even the apartment buldings out of state, recent loan bills, original loan docs, grant deeds etc

I've done businesss and commercial loans where they ask for 1/3 of the amount of docs as this annoying mortgage company..

Isnt' the LTVR, ficos and the fact that they make MUCH more than the loan is for yearly in income enough for these loan processors? Also, they have much more in liquid assets as this simple residential loan is for. We've showed them the banks statements... why the hell is this so difficult for them to process.

Anything you recommend for me to expedite this. I have provided so much info and my family member is getting upset with this annoying process just to save a few hundred dollars in payments per month.