Spartan Invest Birmingham, AL dishonest. Anyone else with issues?

[Dana Combs]

I purchased a property from Spartan in Dec 2016 as a recommendation from my financial advisor in AZ. Spartan finally got it rented in April 2017.  Tenant was often late, but eventually paid so I allowed them to renew the lease in April 2019. Throughout this time, I was disappointed in the lack of communication from Spartan. They never informed me prior to maintenance bills or let me know if the tenant didn't pay. I wouldn't know until I got the bill at the end of the month. I voiced my displeasure, but the communication never improved. 

The tenant stopped paying rent in August 2020 and an eviction notice was supposedly filed by Spartan. They informed my financial advisor, not me that the tenant would be moving out Sept 1 and had broken their lease.  I never received communication from them unless I asked them what was going on. I told them I wanted to sell the property and asked them to mail keys to my real estate agent as soon as they had keys. No word about keys until I emailed Spartan Sept 10 asking if they had received them. They responded saying they would verify utilities were off and confirm vacancy. On the 14th I was emailed saying vacancy had been confirmed, the tenant had dropped off keys and they would mail to my agent. Ten days later no keys so I emailed again. They said the person that mailed them was out of the office.  Two days later I emailed again. Now they said there was a miscommunication and they had never received keys because they didn't do the standard move-out procedure since I wasn't going to allow them to manage the property any more.  I emailed back telling them they had now cost me two weeks of time to get the property ready to sell and thought as a courtesy they could change the locks and meet my agent with a key. They suddenly found a key and arranged to drop it off at my real estate agent's office 3 days later.

My agent went to the property the next day, opened the door and found furnishings still inside and a tv on. He left quickly as he thought someone was hiding. Neighbors told him one tenant had never left. I emailed Spartan again explaining the danger they'd put my agent in and asking them how they could remedy the situation since I felt getting the tenant out should have been their responsibility and suggesting they cover the cost as a courtesy, at this point, to change locks and cover my mortgage during the wasted time they cost me.

Their response was that it was me who asked to have someone else handle the property and that they had a leasing agent physically go there on the 14th and it was vacant so they knew it was vacant. Then they said they were not allowed to contact utility companies because the companies wouldn't give them info since they didn't own the home (although I have an email saying they were contacting them). It would be my responsibility to evict the tenant and change the locks and they weren't paying for any of it or my mortgage. I'm on my own.

Needless to say I wrote them another email. I also contacted the utility companies and found out utilities were never turned off so that would have taken them about 10 minutes. My real estate agent contacted the Sheriff's office, but needs the eviction notice filed.  I asked for the eviction notice they filed (if they really filed) as I received a bill, but actual record of it. I have not heard back. Anyone else have a similar experience with them or any suggestions? Other than maybe reporting them to the Better Business Bureau?  

Please beware if you intend to do business with them.  They apparently lie and lie again to cover up the lies and place blame back on the client. If you communicate with them, get everything in writing.