"It's not personal Sonny. It's strictly business."

[Jake Kucheck]

If you don't know what that's from... you absolutely need to watch The Godfather the next time you decide to watch a movie.

Every so often there comes a time where someone isn't doing their job. Agents, contractors, tenants, property managers (this probably happens more frequently) and title companies screw up. Sometimes in a way so bad that you have to let them go, or at least stop sending them business for a while.

What I'm curious to hear about is what situations are forgivable, and what situations are not? Also, what "punishment" fits what "crime"? We as investors are important to these people, and usually they are willing to work hard to maintain their relationships with us, so sometimes it is better to let them work their but off, knowing they likely won't make the same mistake again.

I'm sure there are a number of different thoughts on this, and I have a feeling this will turn into a heavily anecdote based thread. That's cool... that's kinda what I'm looking for.