Rental Maintenance Made Easy? - Feedback Wanted

[Zach Richtor]

Hey BP- I wanted to get some feedback on a new business venture my company has started.

My maintenance company just moved into the multifamily space after working exclusively in the commercial space for years.

We have developed a pretty cool solution that could be a game changer for a lot of multifamily owner/operators out there. 

We are a 24-7 answering service, and a construction company rolled into one.

Here is how it works:

-Our facility coordinator team (in the office) gets the maintenance request directly from the tenant

-Our Coordinator makes sure the request is valid, and can't be troubleshot over the phone

-One of our field technicians (self performing if in Pacific Northwest) is dispatched to make the repair

-Our Coordinators follow up with the tenant to make sure they are satisfied

Our goal is to make sure that we are lowering PM's costs, and saving them time- not the other way around.

We only charge $10 a door for 24-7 answering service and PM scheduling.

Our hourly rates for the PNW vary by region, but are lower than market.

For example- we only charge $70/hr for handyman work in downtown Seattle.

What do you think? Today we are beta testing in the greater Seattle Area

Zach