Unresponsive property management

[Aran Shinaar]

Hi there,

I have purchased a townhouse in GA 3 months ago and had a tenant occupy the house pretty fast.

Unfortunately, due to the cold wave that struck the area  (damaging the HVAC unit) and pest issues, the tenant had decided to leave the property. This will force me to buy a new HVAC and have pest control work the house for about a month.

My issue is this - I was trying to get some information from my property manager (as I am a foreign investor) but did not get any reply for the past 10 days (after I got an email explaining the situation and a promise to give an update ASAP). For those who are experienced with property managers - what is the best way to establish a good communication and make sure the manager does a good work with your property? 

Thanks in advance!