Boiler Failure - getting the run around

[Malia B.]

We have a boiler that failed this week (a crack) and needs to be replaced ASAP. Last week the gas company lad a leak on my street due to a valve failure and system over pressure. My guess is that gas company issue caused the crack but the gas company is taking weeks to investigate. The insurance company is saying they aren't going to pay to replace it and will have an official response in a few days.  I'm having an engineer come look at it to see what caused the crack. With this big ticket item ($10K), what should I be doing right now to make the best of this situation?

[Thomas S.]

Move forward with replacement plans and resolve the responsibility issues later.