Property Manager has resigned and locked me out of the books

[Michael Klinger]

A few days ago one of my management companies resigned with 30 days notice. However they also immediately locked me out of the "live" information on the Appfolio account  at the time of emailing me their intent to resign with no fair warning on the lockout on the system. I have access to Monthly statements but not current info or historical stuff or attached items of interest, like utility bills showing usage, clues on which units had their appliances or air conditioners replaced. Stuff like that -- that is cloudy in their reports.

The reason for their resignation is that they were making endless mistakes in basic entry on the books and they got sick of me complaining about all of it. Charges applied to wrong properties, both cross billing my two properties with them and also other customer's properties. Also terribly inaccurate categories, and not tagging costs to units, when that is just a click of a button, on and on and on. I was getting increasingly exasperated with the literally DAILY mistakes that I would report back to then and they we went into a negative feedback loop and ultimately a death spiral where the fixes to the mistakes added new mistakes. So they gave up. Which is for the best.

My only issue in pursing a new manager is that they have locked me out of my accounting with no warning. I'd like to have the opportunity to pull what I want from that system before we part ways.  I'm really irritated that they have taken this stance. What do others think?