First Water Damage Claim - Loss of Rents

[Amy Alexander]

Hello everyone!  I'm fairly new to multi-family and sadly, I'm experiencing my first water damage insurance claim.  I'm working on the loss of rents portion of my claim, and the insurance company is asking for a huge stack of paperwork.  Silly me, I thought that a tax return and the leases of the last, vacating (fleeing) tenants would suffice, but no.  The insurance company asks again and again for me to specify all of the information per "unit type".  The property is a stacked four-plex, 2 units on the bottom and 2 on the top.  I would think that the unit type would be "apartment", but I thought I would ask more experienced folks what the proper term would be.  And, if you have any advice on any "got'cha's" involved in claiming loss of rents in a water damage scenario (ruptured water heater, 2 units impacted), that would be greatly appreciated!  Thank you!