BOA shortsale help

[John K.]

Attempting to purchase a BOA shortsale with USAA as the 2nd mortgage. Shortsale packet went to BOA mid september didnt hear anything until last week when we received arms length documents that we needed to sign. The sellers agent is using a shortsale negotiator. We have come to find that both the sellers agent and our agent really have no clue what they are doing(even though they told us they did at the beginning). We realize how hard usaa is to work with, but i thought BOA had streamlined the process to respond within 30 days to offer? Having a hard time figuring out where we are in the process because our agent is terrible at getting info to us. Do you think it would be out of line if I started contacting the negotiator directly? I would drop my agent in a heartbeat but do not want to start the process from the beginning again. Thanks for the help.