Looking at an REO.... Help!!!!

[Kyle Asher]

Hello all,

I'm just looking for a little advice and I know that the Bigger Pockets network will have some great stuff for me :)  My wife and I just went and looked at a house that is bank owned. It has been vacant for 2 years, basically needs everything done cosmetically and who know what else after an inspection. We love the potential and would like to move forward in the process, but can't get anywhere with the selling agent/bank. Automated voicemail and offer process is online. We really don't feel comfortable even making an offer until we have an inspection and estimate reno cost. As it is listed at comp level of houses in the area that need no work done. 

Ultimately just at a loss as to what to do next. Any advice would be appreciated!

-Kyle