How to approach a bank about an upcoming foreclosure

[Judy Lipinski]

A neighbor of our relative died. His wife cant make payments.

We've heard they owe $150k and it is appraised at $70k.

And...now im being told that may be reversed.

How do we move forward?

Apparently the wife is not there anymore. And isnt really mentally available either. 

We think we tracked down the bank - i used their website form to submit an inquiry since there is no apparent way to reach a human when you call...

Its a great neighborhood, but also sentimental for my husband to be next to the house he grew up in.