BofA giving me the runaround - auth form

[Account Closed]

So far, my dealings with BofA have gone like this
- Faxed in my authorization letter, wait...wait...wait some more
- finally, they see it in their system
- When I call the loss mitigation department again, they can no longer see it, because im talking to a different department
- Submitted short sale package, the stack of paperwork was nearly 1/2 thick and the resulting pdf file was nearly10MB on the lowest resolution!
- Within 3 business days (that was fast for rejection!), I get a letter informing me they cant accept my offer because my authorization letter has a signature that doesnt seem to match the signature on the original loan documents. THIS IS THE SAME AUTHORIZATION LETTER that I faxed to the first number they gave me, and the rep I talked to said it looked fine.

:roll:

[Scott Hubbard]

I have run into these problems lately. They seem to stem from loan mods and with CW originations.

If the seller started a loan modification, then the the loss mitigators handling short sales will not be able to access the ATR or the SS package. If it is a CW origination, then call the customer service rep and have them send an e-mail to a loan modification rep to remove the flag in their system.

Then, your SS package will be able to be seen by the short sale department personnel.

This flag was used to avoid redundancy where some people were doing both a short sale and a loan mod simultaneously taking up twice the lender's resources.

Good Luck.