need a payoff from property purchased at trustee sale

[Rachel Zhang]

Hello, 

We bought a property in CA at a trustee sale with an existing senior lien under the previous owner's name. Now my title company and are having difficulty in obtaining payoff amount. By standard, the serve company requires the lien holder's SS /loan # or authorization to release payofd. Even through I faxed over the trustee's deed upon sale, the reps won't understand or do not care, always give me the standard response. Shall I try different title company or have difficult strategy? By law, when i am on title, I am responsible for the lien, which should serves as an authorization. Right? are there any specific language in the mortgage or the law code to indicate such? The lien is delinquent, and I am offering to pay it off. where wont' they give to me? Talking to the rep at the serve company is like talking to a wall. They are not educated or do not care to be educated.  Thanks for your response.  Rachel