Reimbursement commercial tenant's rent for no heat

[David Wolber]

Right at the beginning of the year I had some heating issues in a commercial office building we own. The propane delivery company did not get my tank filled over the holiday and on Jan 2nd the building was 34 degrees. We had that fixed by 11:30 am and it was over 60 degrees by 6pm. Then, that same week, we had a huge snow storm on that Thursday where a wind-blown snow drift clogged the air intake of the finance. The next day the building was in the low 50s and it took me all day to figure out that the intake was clogged, but I reacted as soon as I was aware of the issue.

I have a tenant who rents M, Tu, and Fri. So she basically was unable to work that whole week due to the building heating issues since that Monday was New Years Day and we had the heat issues on both of her other days for that week.

She has just approached us about reimbursing her for those two days.

We’re talking about $70 here, so not a huge deal.We plan to pay her for those two days as a PR move.Now if she starts trying to go after us for loss revenue then that’s a whole different situation.

I’m wondering if anyone else would do this or if I am being too nice?

Also, does anyone have anything regarding this type of situation in their leases or do you just deal with it as it comes?

Thanks!