How do you approach emotionally attached blight property owners?

[Jay T.]

I drove by a run down property in a neighborhood I like a few weeks ago and when I got closer to it I realized the place was way worse than it looked from afar and had been deemed "unsafe" by the town and cannot be entered. I contacted the town and learned that:

1. The property is indeed a blight property and the town is moving forward with liens
2. The owner owns another property in town that has accumulated ~$20k in fines
3. The properties have been in the family for years
4. Neither has been occupied for years
5. The owner is emotionally attached to the properties

Besides their name and contact information (phone number and mailing address), that's all I know about the owner. How do you recommend approaching someone in this particular kind of distressed property situation? Not sure if this changes how you'd approach the owner but FWIW I am a total newbie and both properties are likely too far gone to save and will be tear-downs.

Thanks for your insight!