FHA / lenders questions

[Benjamin Greene]

Hey guys!

I need some help. I've been in the home buying process for about a year and a half. I've done some extreme credit repair and saved like hell for a deposit and researched researched researched! My plan is to owner occupy a multifamily, rent the other units out and purchase one every year using the same method. Simple enough right? No we've been speaking to a mortgage account officer from people's bank who seems like she dragging her feet in the prequalification process. We've given her all the Information she's asked for and call atleast 3 times a week and get no answers. From what I can tell she hasn't even ran our credit yet.

Is this normal as far as the waiting? Could it be that her workload is too much and I should ask for another officer to handle us? Or should I start looking for another lender altogether?