Loyalty and Repeat Business with REA-Setting Expectations

[Ashley Massis Class]

Hi all, do you set up a contract with real estate agents on expectations? I’m a bit old school where when I work with someone and they do a good job then I’ll repeat use them. However, lately I’ve been extremely disappointed with my agent of 6+ years. I find the houses and message them, they are spotty with communication, and there isn’t any push to find deals for me. They stopped going to my inspections and even my closings. A few times now important emails have gotten “lost” and they’ve not forwarded them to me, so I’ve had to reach out to lawyers or closing agents myself. I thought of them as a friend and I’m concerned my loyalty is taken advantage of. Every time I’ve found a home I’ve wanted to see and scheduled an appointment, I’ve put an offer down. Now, I don’t even get a thank you for the business. What expectations do you set with your real estate agents? Is this normal?