Moved Into a New Build & Having Issues -- Need Help

[Ana Marie B.]

Hi BP Fam! Need some help here. My husband and I recently purchased a $1.5M SFR that will be our primary home (we rented-out our former SFR). This new house is a new build, that is part of a 9-home development. The builder is what's known as a small builder, unlike KB Homes and other more prominent developers.

We closed on 7/17/18 and began moving in on 7/18/18.  Our agent (who also happens to be the builder's agent) informed us on 7/17 that there was some delays on getting internet/cable installed due to the cable company (Comcast's) fault, but that internet lines will be installed underground on 7/18/18 and we should be good-to-go after that.  Sure enough, while moving-in on 7/18/18, we saw Comcast outside of our house digging and laying the internet/cable lines. 

The next day, we called Comcast to start internet service. Comcast rep. said we should wait 3 days, as our address is still showing as "Unserviceable" in their system.  Fast forward to 7/27/18 -- We decided to go to a local Comcast branch to inquire about internet service.  The Comcast rep. tells us that not only is our address still "Unserviceable," but also that our development will not get internet service until April 2019!  Our jaws dropped.  

QUESTION:  What do we do from here?  I'm in contact w/ a Comcast Branch Manager who said he'll contact their "Tech Ops" unit for a resolution.  I've also emailed our agent about this several times and he swears the builder is going to address the issue ASAP.  Do we have any legal recourse?  

Thanks in advance everyone!  Apologies for the long-winded post.

[Mark Gallagher]

@Ana Marie B. It would all depend on what your contract said was to be delivered at time of sale. Are you first home done in the development? If you’re first home in, I’d imagine Comcast isn’t in a hurry to get one home on it’s grid. Do you have a phone line? I’d imagine DSL internet service is still available. You also could get satellite internet.. Or simply use your cell phone hot spot.