Expectations from out of state real estate agent

[Sanjeev Kaushik]

I am working with two out of state real estate agent. One of the agent went to the property and recorded a video with detailed comments. This video revealed few things what we did not see in photos posted on the listing. I was very happy with the agent. In other market, I asked other agent what if I can get a video tour of this property and he said he can give video tour only if our offer locked. I can understand it will be time consume to drive to property and do video recording. But is this an unreasonable ask? Most of the sites recommend not to rely on pictures posted on the listing site, make sure you visit the property before you put offer.

Just wondering if someone can share, what should I expect from this out of state real estate agent?