Selling a Home with a HERO Program Loan

[Christopher Rogers]

I am preparing to sell my home in Glendora, CA.  But I am being given different answers when I ask about selling with a HERO Program Loan attached to a property.  My mortgage brokers are telling me that I need to pay it off.  However, when I go to the Hero Program Website (https://www.heroprogram.com/faq) I find the following info:

"Q: Can I sell or refinance my home if it has a HERO assessment?

A: Yes, homes with HERO assessments can be sold or refinanced at any point. When a HERO improved home is ready to be sold, we offer a variety of options that may be available to you, including transferring all or part of any remaining HERO balances to the new owner. Subordination of the HERO assessment, if required by your lender, may also be available."

Has anyone else ran into this issue?  Or are there any lenders out there in the Southern California Area that are willing to assist me with this transaction?