Who uses Virtual Assistants?

[Jeff Gebhart]

I am trying to get my head around using Virtual Assistants and need some advice.  We are looking to have Virtual Assistants handle the calls from leads, process the data into our spreadsheet then we would be able to process the leads from there.  However taking the call and getting the information is so important I just not sure a Virtual Assistant would be able to handle it. Also, since this is not 9-5pm job how do you pay someone that takes the calls?  Do you put any incentives for them to produce?  Would love to talk to someone that is doing this well.  Thanks!