Working with the listing agent

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As I was networking earlier this week, I got to talking about some properties I was looking at. The person I was talking to told me to ALWAYS work with the listing agent because it will ensure you get a better deal on the property. However, I was told a few years ago that it's illegal for listing agents to also be the buyer's agent. Can you work with the listing agent? If so, is it really in your best interest? And how do you go about following through with that?