The real REI Nation

[Bruce Faulk]

After flying to Memphis from NYC to work with REI (Formerly Memphis Invest). I found the right company and made my first investment.

I met with Chris, Brett, multiple other Clothiers, along with my agent, Rick Luebbert & the entire REI team in Memphis on Friday. Let's start with how I ended up being in the office that day: Chris saw my post about needing recommendations for an inspector in Memphis for the property I intended to buy during my trip. Only thing was... I wasn't set to buy with REI.

Chris saw the post Thursday night, had no record of me as a buyer with REI (my mistake, long story) and went to work. He asked Rick to call me at 9:30am Friday to clear up the fact that I was not currently on their list but offering me to come and meet the team at 1pm. I was only in town for 1 day. After meeting the entire team in their beautiful office I signed the deal to buy my first property. Note above- Chris saw a post on BP, Rick reached out and that same day they rolled out the red carpet for me at the REI offices and we closed a deal.

Customer service doesn't even begin to describe this chain of events; this is guided missile level sales follow up and over the top attention to detail and customer attraction. I met enough people and saw enough stats to believe that REI handles their tenant screening and property management with the same ferocious level of commitment and that's what I came for. What I have seen on BP over the years that REI provides- superior customer care & property management. Taylor just called to congratulate me on my first purchase and walk me through the next steps.

I will update this post as the process plays out and my first rental property journey begins.  It's been amazing so far.