The real REI Nation

[Bruce Faulk]

After flying to Memphis from NYC to work with REI (Formerly Memphis Invest). I found the right company and made my first investment.

I met with Chris, Brett, multiple other Clothiers, along with my agent, Rick Luebbert & the entire REI team in Memphis on Friday. Let's start with how I ended up being in the office that day: Chris saw my post about needing recommendations for an inspector in Memphis for the property I intended to buy during my trip. Only thing was... I wasn't set to buy with REI.

Chris saw the post Thursday night, had no record of me as a buyer with REI (my mistake, long story) and went to work. He asked Rick to call me at 9:30am Friday to clear up the fact that I was not currently on their list but offering me to come and meet the team at 1pm. I was only in town for 1 day. After meeting the entire team in their beautiful office I signed the deal to buy my first property. Note above- Chris saw a post on BP, Rick reached out and that same day they rolled out the red carpet for me at the REI offices and we closed a deal.

Customer service doesn't even begin to describe this chain of events; this is guided missile level sales follow up and over the top attention to detail and customer attraction. I met enough people and saw enough stats to believe that REI handles their tenant screening and property management with the same ferocious level of commitment and that's what I came for. What I have seen on BP over the years that REI provides- superior customer care & property management. Taylor just called to congratulate me on my first purchase and walk me through the next steps.

I will update this post as the process plays out and my first rental property journey begins.  It's been amazing so far.

[Chris Clothier]

We loved hosting you at the REI Nation offices in Memphis, Bruce. Welcome to the family!

As I explained in the offices, real estate investing is not all cupcakes and rainbows, and passive investing can be tricky.  I love that you took the time to investigate WHO you would do business with, which is so important!

Customer service for our clients, residents, vendors, and even our team is paramount.  It is the difference between a turnkey investment that allows you to sleep at night and one that keeps you tossing and turning.  You only saw a small slice of the lengths we will go to try to reach world-class service.  We look forward to helping you continue building your portfolio and realize your investing goals.  Thanks again for coming, I love that you made your original post and set this chain of events in motion, and if I can ever be of service, don't hesitate to reach out.