What are Rocket Mortgage's pro and cons?

[Jamiru Mutebi]

Has any of you used Rocket Mortgage for a a HELOC or HELoans here? If so, would you mind sharing some of your experience please?

Better still, what other mortgage companies would recommend especially for new investors?

[Ryan Muska]

Typically I do not recommend working with a large lender as you are just a number to them and they will also only provide their loan options to you. 

I always recommend working with a mortgage broker because they work with many companies and can give you a plethora of options. 

As far as Rocket Mortgage, specifically, I have worked with many clients who have tried to go through them and been given awful customer service. Although, sometimes they have great service. So, just know you can have both sides of the spectrum