Contractor Keeps Uploading Rehab Plans Incorrectly

[Joseph Stern]

I closed on a SFH in Tampa in the middle of April, I have been working with an architect to get the plans for the remodel drafted and uploaded so the city can evaluate and issue the permit. The office barley ever responds to me and it has been a pain since the beginning. We went back and forth on the plans several times because they were missing standard info that should have been included, once they finally got it together they submitted it for the permit. After 3 days of not answering me they finally got back to me and let me know that the permit tech "clicked the wrong button" and accidentally applied for a trade permit not a building permit so we had to start over and reapply. I just got word that the new application got rejected again because they uploaded the plans as the wrong type of plans not building plans a simple mistake that will lead to me having to reapply again.....I'm very frustrated with them and try to reach out via email or phone but they don't respond much. Conflicted what to do at this point and how to expedite this, I seem to be a bottom priority for them. Any feedback is appreciated, not sure if this is par for the course or just bad customer service. Not sure if I should keep calling everyday trying to get a legitimate update and push the envelope so it gets done ASAP or if I should allow them to do their job. I haven't had issues with something like this in the past for my properties. Any suggestions on who to go to next time would be appreciated as well.