PenFed HELOC - Anyone else who went thru Process?

[Sam Stabler]

Anyone else who had experience dealing with getting a HELOC from PenFed on a Primary Residence?

My application is nearly 1 month in and thus far I still haven't even been assigned a Loan Processor with no documents being requested from them. I understand it takes time, but this is looking like it's going to take a longer time than if I were to have refinanced my 1ST Deed of Trust which is utterly ridiculous! 

I keep calling them and all I hear back is they are really backed up.