Can you refi and pull equity out of a single family?

[Mark Elkhill]

I have a business owner friend in Va Beach that also has a single family rental. He is also a retired military officer. He is trying to pull some equity out of his rental. He has owned the house for nearly 10 years and says he has just over $100k in equity. He has been to several banks that have turned him down. Do you have any suggestions as to who he may be able to go to? I am brand new so haven't gotten the experience yet but was thinking that he should be talking to a mortgage broker instead of a banker. Any suggestions would be helpful. Thanks~!