Emotional Support Animal During Showings

[Matt Mulvihill]

Hey BP! 

I know this is an odd question, but I am looking for some input on a situation. I have a buyer client I am working with whose girlfriend brought her dog to the past few showings. I initially asked that the dog stay outside with someone while we look at the house but she immediately claimed the dog as an emotional support dog so for sake of argument I said that's fine and let them come in. During that showing dog got mud all over the floor and peed on the floor at the next showing (luckily all laminate for both instances and I had my open house survival kit which includes cleanings supplies so I was able to clean it up). 

Does anyone have any tips for how I can politely ask them to leave the dog outside or at home, or am I not able to ask that? I know ESA's are a legal matter so I decided to tread lightly and not the force the dog outside initially, but this is starting to become a hassle. 

Side note: I also have a dog and he is my best buddy, so I love dogs but I don't think its appropriate to have them while looking at properties. Also, heres a picture of my dog since I am sure everyone cares lol