How close do you get to your tenants?

[Rodney Lorenzo]

Hi folks, I've seen some posts that talk about business cards being made up once you acquire a property, to hand to your tenants. Some landlords prefer to engage more with their tenants, some even on a first name basis. Others prefer more distance and will not disclose their true identity to their tenants. If they go in person to the property, they'll say they're the property manager. I know we live in a very litigious society, so what are your thoughts on how close you get to your tenants? With a PM of course.

[Taylor L.]

Me, not at all. I prefer to be very removed. I'm in this business to own property, not to manage it :)

Our office managers, however - very much encouraged. I've found that when our office managers have at least some relationship with the tenants, things go much more smoothly.