Troubles implementing RUB with coin op laundry

[Adam Stroik]

Greetings All,

I'm having an issue implementing a RUB system and am looking for some advice.  we have told our tenants in our 4 unit bldg we would not be raising rents if they stayed on with us after their lease was up but that we would be implementing the RUBS.  we have also recently installed a coin op laundry in the bldg.  we recently had a tenant tell us it was unethical to bill the water back to them and then also make them pay for laundry.  What are y'alls opinions and experiences.  

Cheers

Adam