Listsource Not Helpful

[Doug Bennett]

I recently paid for data from Listsource.  I entered in criteria for absentee owners and the data I got back had the property address as a street address.  The owner address came back as an RFD address.  Same numbers for both the owner and property address.  So the addresses were the same.  This does not make the property an absentee owner. 

 I called up Listsource to explain the problem with the data and ask for a refund.  After a few days they got back to me and explained that was how the data came from the county records so it wasn't their fault.  I explained to the customer service rep(CSR) that this  was not my issue and the data they provided to me was not an "Absentee Owner".   They said their data team would look into it and get back to me.  A week passed and they again came back with the same answer.  I told them that was not a satisfactory answer and could I speak with a manager.  The CSR put me on hold and came back to tell me all managers are busy can not come to the phone.  I told the CSR that I know that trick and she needs to escalate this to a manager.  She would not connect me to a manager and said they will look at the data again.  Another week pass and I called to check on a resolution.  Nothing had been done and I again asked for a manager only to get the same answer of none available.  Now the third week came about and I get a call from the CSR and they were again absolving themselves of any wrong doing.  I now inform them that if I don't get this resolved right now I will call my credit card and get the charges reversed and let people know about the service I received.  They did not resolve the problem so I did self remedy. 

I will not use Listsource again.  The amount was not a lot but it is the principle.