How do I future-proof acquisition contact info? Building a team

[Matthew Bailey]

I now have two acquisitions people fielding my incoming seller calls, my first person ran out of bandwidth and I feel that we've streamlined the process sufficiently that it makes sense to bring on a second person (also nice to have some redundancy, and my first acquisitions person does other roles in the business). Does anyone have more than one person as an acquisitions person? I'm trying to find a way to streamline the business while still being personal, for example, my mail piece says "email NAME@company" not "Acquisitions@company" or "SellMyProperty@company". I like that it has a name there, however as the years go by and I acquisitions people inevitably leave the company I suppose my direct mail letters will become out of date, and people will be getting different people when they call in. Not to mention I'll have to track those emails and make sure they all always forward so I don't lose leads from old mailers.

Does anyone feel like they've found a good way to "people-proof" and "time-proof" how we handle the incoming emails? Is it best to change to generic email address and stop referencing individuals altogether? Should I have everyone email through on "Team@company" email or "Support@Company"? Any thoughts/advice would be appreciated!