I have one tenant who's been here a long time, before I started not officially including internet. Now I say "I sometimes share mine with people as a courtesy, but it's not included-- if the person makes my internet ...

I hear this ALOT...
"I had a great PM company, paid them $X but they are gone, had to fire them. They were great in the beginning and then..."

What makes them great at the beginning?
What are the biggest let downs?

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