If you're new debt service was $613/month, operating expenses of 49% would result in you breaking even.

The economics on the units will go down given higher debt service, but can pull significant equity and still be north of 1.25 DSCR so this feels like a prudent move.Would love some thoughts on risks/reward on pulling equity in general but more specifically on if I can use for personal?

It is imperative to use a tenant screening service. 

One of the requirements for a multi is that every living unit must have independent utility services or at a minimum 1. legal provisions ensure and protect access to utilities for repairs, even if passing through other living spaces, 2. easements or covenants protect water connections, and the VA approves of a maintenance agreement; 3. there are separate service shut-offs for each unit. 

We don't pitch products or services.

You would also still have a fuse box, unless it has been replaced with a breaker panel.On the plumbing side, your main drain lines and stack are likely cast iron and would be 70-75% through their serviceable life.  

I was thinking about offering access to my YouTube.tv account in the service exchange as a catalyst.

We have been pretty unhappy with their services for the entire time we've been working with them, but they do the bare minimum- they found a tenant, we get paid every month and a statement in the mail.

Maybe if we look at if someone that have bid against any of the other service like Redfin or Opendoor can give us some insight on how aggressive they are when buying value-add property. 

HOWEVER, you must have ZERO timeline for closing on a house, below expectations for customer service and competency, and definitely do NOT think that they will approve you for mortgage amount even close to the value you could get otherwise.